Return and Refund Policy for LooperHubs.com
Last Updated: [27/10/2024]
At LooperHubs.com, we are committed to providing you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a 100% Return and Refund Policy with no return charges and no hidden fees. Please read the following policy carefully to ensure a smooth return and refund experience.
1. Our Commitment to You
We want you to be completely satisfied with your purchase. If you’re not happy with an item for any reason, we offer a 100% Return and Refund Policy with no hidden fees, and no return charges. You can return any item in its original condition and receive a full refund.
2. Return Eligibility
To be eligible for a return and refund, the following conditions must be met:
- Return Window: You must request the return and return the item(s) within [3 days] of receiving your order.
- Condition: The item(s) must be unused, unworn, and in the original condition with all tags attached.
- Packaging: The original packaging should be intact (if applicable) to ensure that the item(s) are returned in the best possible condition.
- Proof of Purchase: A receipt or proof of purchase is required to process the return and refund.
3. How to Initiate a Return
To initiate a return, please follow these simple steps:
- Contact Our Customer Support Team: Send an email to support@looperhubs.com with your order number, details of the item(s) you wish to return, and the reason for the return.
- Return Instructions: Our customer support team will provide you with return instructions, including a return shipping address.
- Return Shipping: You are responsible for returning the item(s) to us, but there will be no charge for the return. If necessary, we can assist in providing guidance for the return process.
- Shipping Confirmation: Please retain proof of return shipment (e.g., tracking number) to ensure that the returned items are processed correctly.
4. Refund Process
Once we receive the returned item(s) and verify that they meet the eligibility criteria, we will process your 100% refund. Here’s how the refund process works:
- Full Refund: You will receive a full refund for the price of the item(s) you returned. The refund will be processed to your original payment method.
- Processing Time: Refunds are usually processed within [X business days] after receiving the returned item(s). Depending on your payment method, it may take an additional [X to X days] for the refund to reflect in your account.
- No Hidden Fees: There are no restocking fees, processing fees, or any other hidden charges. The amount refunded is the full price you paid for the item(s).
5. Exchanges
At LooperHubs.com, we currently do not offer exchanges directly. If you would like to exchange an item for a different size, color, or style, you can follow our return and refund process and place a new order for the replacement item.
6. Non-Returnable Items
While we strive to accommodate all returns, certain items may not be eligible for return. These include:
- Items marked as “Final Sale” or “Clearance” (if applicable)
- Custom-made or personalized items (if applicable)
If you have any questions about whether an item is eligible for return, please reach out to us before initiating the return process.
7. Damaged or Defective Items
If you receive an item that is damaged or defective, we apologize for the inconvenience. Please follow these steps to resolve the issue:
- Contact Us Immediately: If your item arrives damaged or defective, contact us at support@looperhubs.com within [3 days] of receiving the order.
- Provide Details: Include photos of the damaged or defective item, as well as your order number.
- Return Instructions: We will guide you through the return process and provide a full refund or a replacement (as per your preference).
We will cover the return shipping cost for defective or damaged items.
8. International Returns
For international orders, we accept returns under the same 100% Return and Refund Policy, but you will be responsible for the return shipping costs. We suggest using a tracked shipping method to ensure safe and verified returns.
Refunds will be issued in the same manner as domestic returns. Please be aware that customs duties or taxes may apply when shipping from your country.
9. Contact Us
If you have any questions or need assistance with your return or refund, please don’t hesitate to contact us:
Email: support@looperhubs.com
Our customer support team is here to help ensure that your return and refund process is quick and hassle-free.
10. Changes to This Policy
We may update our Return and Refund Policy from time to time. Any changes will be posted on this page, and the revised policy will take effect as of the “Last Updated” date. We encourage you to review this policy periodically for any updates.
By making a purchase on LooperHubs.com, you acknowledge that you have read and understood our Return and Refund Policy and agree to its terms.
This Return and Refund Policy ensures that your customers have a clear understanding of how returns and refunds are processed, while also highlighting your customer-friendly approach with no hidden fees. Make sure to update any placeholders like “3 days” with specific details relevant to your store. You might also want to seek legal advice to ensure it fully aligns with your local consumer protection laws.